Seamless Support for Hospitality Teams
Pinzone & Co Hospitality offers tailored support for hospitality businesses of all kinds, from private clubs to resorts.
Let us handle the work behind the scenes. We fill in the gaps, keep things moving, and deliver results, so you don’t have to manage every detail.
Resorts &
Destination Properties
Private Clubs
Event Production
& Planning Teams
Corporate
Event Planners
Restaurants
& Catering
Companies
Boutique Hotels
Event Venues
Trusted by Leading Venues
and Hospitality Brands
Strategic Support,
Tailored for Hospitality
We partner with in-house teams to help boost sales, elevate guest experiences, and take the pressure off your plate, so you can focus on what you do best.
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Foundational or ongoing consulting to build systems, structure, and clarity into your sales operations.
Deep-dive strategy call
Sales team roles + SOP mapping
Membership strategy review
Messaging + offer positioning
Retention + upsell planning
Quarterly or monthly support available
Best for leaders ready to go from reactive to revenue-generating with confidence.
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Sales strategy, lead generation, and system optimization to grow your revenue and brand presence.
Sales funnel audits + optimization
Lead generation systems + templates
Follow-up workflows + automation recommendations
Pipeline management strategy
Custom sales messaging (email, DM, event)
Monthly strategy check-ins and reporting
This service is ideal for clubs, venues, and hospitality brands looking to grow intentionally — without chasing leads blindly.
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In-person or virtual evaluations to assess service delivery, guest journey, and frontline performance.
Mystery inquiry (web, email, phone)
On-site secret shop or virtual evaluation
Full report card with qualitative feedback + scoring
Staff interaction review + hospitality insights
Recommendations for service training or SOP refinement
Think of this as your guest experience truth serum — no fluff, just actionable insights.
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Your remote sales partner — managing follow-ups, proposals, and lead nurturing behind the scenes.
Inbound lead follow-up
CRM entry + tracking
Proposal and contract drafting
Calendar coordination + booking
Email communication (brand-aligned)
Weekly sales updates + reporting
This service helps busy teams stay responsive, close more leads, and reclaim time.
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Professional, brand-aligned support for hospitality trade shows or industry events — no more flying blind.
In-person event presence
Booth lead capture + engagement
Brand education and positioning support
Pre-show briefing + post-show recap
Lead hand-off with follow-up guidance
Whether you're a solo founder or short-staffed, we make sure your booth works for you.
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Professional, brand-aligned support for hospitality trade shows or industry events — no more flying blind.
In-person event presence
Booth lead capture + engagement
Brand education and positioning support
Pre-show briefing + post-show recap
Lead hand-off with follow-up guidance
Whether you're a solo founder or short-staffed, we make sure your booth works for you.
See an Example of a
Secret Shopper Report
Get a firsthand look at how we evaluate guest experience. This sample report highlights real insights we’ve delivered, covering service moments, presentation, and areas for improvement.
A Simple, Clear Process That Works
01
Book a Discovery Call
We learn about your goals, audience, and guest experience.
02
Receive a Custom Plan
You’ll get a proposal with exactly what you need.
03
Execute & Scale
We get to work and keep you updated with real results.
Led by Experience.
Driven by Results.
Pinzone & Co Hospitality isn’t just a consultancy—we’re your strategic partner for driving meaningful growth in hospitality.
We specialize in sales growth, business development, and venue strategy for hospitality brands ready to scale.
Whether you’re managing a private club, launching a membership program, or repositioning an existing venue, we bring the structure and polish to help you level up.
Our approach is tailored and hands-on. We can serve as your white-glove representative, behind-the-scenes strategist, or growth advisor, depending on where you are in your journey. With proven systems, sharp industry insight, and an unwavering commitment to guest experience, we help turn potential into performance.
About Mary Pinzone.
Mary Pinzone is the founder of Pinzone & Co Hospitality Consulting, where she brings decades of expertise in business development, sales management, event planning, and hospitality partnerships. Known for her keen eye for growth opportunities and her ability to build lasting client relationships, Mary helps hospitality businesses elevate performance and unlock their full potential.
Her career spans across private membership clubs, hotels, restaurants and event venues, where she developed a deep understanding of the challenges and opportunities unique to the hospitality industry. From leading sales teams to designing impactful customer experiences, Mary has a proven record of driving revenue while maintaining a strong focus on guest satisfaction.
Mary launched Pinzone Hospitality with a mission: to provide personalized consulting services that combine strategic insight with hands-on support. Whether it’s creating a sales development plan, evaluating service through mystery shopping, or building strong industry partnerships, she approaches every project with professionalism, creativity, and dedication.
Have Questions?
We've Got Answers.
Here’s what most clients ask before getting started. If you don’t see your question here, we’re just a message away.
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We provide expert support only when you need it. No salaries, no overhead. You get senior-level experience without the commitment of a full-time hire.
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We partner with hotels, resorts, private clubs, event venues, and hospitality groups looking to grow membership, boost sales, or refine guest experiences.
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Yes. Whether it’s launching a new program, preparing for peak season, or filling a temporary gap on your team, we adapt to your timeline and goals.
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That’s common. We’ll start with a discovery call, learn about your challenges, and outline practical next steps. You’ll walk away with clarity on how we can help.
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Sales is often the entry point, but our work extends across membership growth, marketing, team development, and guest service strategy.
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It’s simple:
Book a free discovery call
Get a tailored proposal for your needs
Decide when to begin
No long-term contracts required.
Connect with Pinzone & Co Hospitality to discover how we can support your success
Ready to grow your membership, boost sales, or level up your guest experience?
Pinzone & Co Hospitality partners with teams across the industry to drive results, build stronger communities, and create standout experiences, on the floor, at events, and behind the scenes.
Contact Number
617-549-2294
Email Address
mary@pinzonehospitality.com